Porter Airlines is the Apple inc. of Airlines
I am not easily impressed. In fact, I would say that it takes something truly remarkable to impress me. The new airline, Porter, that currently services Montréal, Toronto and Ottawa has brought back what flying used to be: civilized, courteous, beautiful flight attendants, great food (snacks really), beverages in glasses – not plastic. Essentially, it is first class for the (relative) masses.
The plane itself is a beautiful new Bombardier Q400, which is quite, fast, comfortable and even has that new plane smell. A key feature is that they land in downtown Toronto, as opposed to the ever-delayed Pearson Airport. This allows you to walk out of the airplane and onto Baystreet – on time for your 3 o’clock. The flight attendants even wear hats!
Yet, sitting on an empty plane now, I wonder how much money they are losing. There is certainly a market for this company and their management seems geared towards minimalism and continuous improvement. Long live Porter Airlines!
Published on February 22, 2007