Knives, Santropol Roulant and Happiness
Last year, I spent a couple of mornings working at Santropol Roulant, a non-profit group in Montreal that prepares meals for elderly people. Every morning they prepare hundreds of delicious meals that are then delivered by bike and car throughout Montreal.
As a volunteer, I cut, chopped and prepped the food. It was a lot of cutting. As an amateur chef, I was amazed at the dullness of their knives. Any chef worth his Michelin stars will tell you that knives are your best friend and dull knives, your worst.
Santropol Roulant’s entire organization is centred around food, which is prepared by volunteers. Keeping the volunteers happy and efficient seems like the most important thing there, yet their most basic tool was horrible. They all complained, but no one did anything – not the head chef, the volunteers, or the management!
So, instead of donating money to the very good organization, I went out and bought a set of new, sharp, high quality knives. For about 60$, the knives made volunteers ecstatic. Efficiency, safety and happiness increased for a tiny cost.
Too often, we overlook the most basic elements, but when those elements are part of the core work – they really, really matter. On top of that, keeping your staff, or volunteers happy should always be your priority. Constantly ask yourself, how can I make my colleagues happier and more efficient; often, it takes very little.
Sharp knifes make volunteers happy.
To volunteer at Santropol Rouland, click here.Published on July 15, 2010