Jonathan Brun

Via Rail ticket purchase user interface

I just purchased a one-way ticket to Toronto on the Via Rail website. The experience was decent enough, though one thing did baffle me. Take a look at the screen-shot below of the last screen before the purchase. It states that the ticket is “Non-exchangeable and non-refundable” and below it says it is “Fully refundable prior to paper ticket issuance…”. If this is not contradictory, I do not know what is – very confusing.

Published on February 24, 2010